At Stitch Bedding, we are committed to delivering high-quality products and ensuring our customers are satisfied with their purchases. We understand that there may be occasions when you need to return an item. Our return policy is designed to be simple and customer-friendly.
Return Eligibility
You are eligible to return an item within 10 days of receiving it, provided that the item remains unused and in the same condition that you received it. The product must be in its original packaging with all tags and labels attached.
How to Initiate a Return
Contact Us: To initiate a return, please contact our customer service team via our website at https://cozycovers.co.uk/contact. Provide your order number, the product details, and a brief explanation of the reason for the return.
Return Approval: Our team will review your return request and, if it meets our policy conditions, we will provide you with a return approval and detailed return instructions.
Packaging the Item: Pack the item securely in the original package, if possible. Ensure the product is in its real, unused condition, with all the tags and labels attached.
Shipping: Shipping is free
Refunds
Once we receive your returned item, we will inspect it and notify you that we have received your returned item. We will also inform you of the approval or rejection of your refund:
Approved: If your return is approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a 5 working days.
Rejected: If the item is used or not in its original condition, the return will be rejected and the item will be sent back to you.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email via our contact page and follow the return procedure mentioned above.
Contact Us
For more information about our return policy, or if you have questions, please contact us through Our Website.
We are here to help and ensure that your return process is as smooth as possible. Thank you for choosing Stitch Bedding, where we believe in the quality of our products and value the satisfaction of our customers.
